Frequently Asked Questions

SuperAir Group is the most professional HVAC supplies manufacturer in China. We have encountered all kinds of problems; here are some important concerns of our customers before closing the deal. Browse FAQs for quick answers to questions about SuperAir, Samples, Orders, Payments, Shipping, and more. Get informed hassle-free.

SuperAir is a top manufacturer in China for HVACR materials, and whether you need Ventilation, Air Conditioning, Refrigeration parts, or customized products such as metal stampings, rubber molded parts or plastic products, you can count on SuperAir. Contact us now to get the catalog.

Yes, SuperAir has the certificate of ISO9001: 2015.

Yes, it’s our strength. SuperAir professional R&D teams help our customers develop hundreds of new products yearly, whether you need custom-made or standard ones. Please get in touch with us with your detailed requirements or drawings.

Yes, please send us the sample. SuperAir can analyze the model and design according to your requirements with our know-how. We propel your ideas forward from Design to Delivery.

Yes, SuperAir works with our National Labs and can perform third-party testing upon request.

Usually, we pack our products in neutral cartons with labels & pallet packing. If you have special package requirements, please feel free to contact us; we can support you.

Yes, we can support customers with a variety of custom packaging.

Sure, to better serve our customers, we also offer various customization services, including logo printing, labeling, and custom packaging on our products.

It depends. 

We can support small MOQ or accept your quantity for regularly produced items. 

We will need MOQ to prepare materials and start the production lines for particular items.


All of our standard products come with a 1-year warranty. 

If there are any defects/quantity shortages on receipt of goods, please provide relevant evidence such as photos/videos or send back samples for analysis, and we will replace, compensate, or refund you.

We are familiar with all trade transport terms, whether by sea, air, train, truck, or express parcel delivery for small packages.

The three most commonly used delivery terms are as follows:

EXW (Ex Works): You pay all costs to pick up the goods at our warehouse and arrange delivery to your place 

FOB (Free on Board): We are responsible for transporting the goods to the shipment port like Ningbo port and the cost of loading. You pay the rest like costs of ocean freight, insurance, goods unloading, and transportation from the arrival port to the final destination

CIF (Cost Insurance and Freight)   On the basis of FOB, we will cover the sea freight and insurance to ship goods to the destination port by our agent, and you will pay the rest.

Sure, 1~2pcs samples are usually free for you, and you arrange the pick-up from our company. 

We will charge mold/tooling costs for customized samples according to special requirements. Request a sample now!

Yes, we accept RMB, USD, EUR, and GBP.

Yes, a small amount can be paid by PayPal.

For order amounts less than $10,000: 100% T/T in advance

Order amount above $10,000: T/T 30% deposit + 70% pre-shipment.

For big long-term orders, please contact us to discuss the payment terms. 

We provide each customer with professional 24-hour monitoring warehousing services and ensure all goods are safely stored before shipping with a 30-day free storage service.

Please send us your detailed requirements to our email:, or contact us by Wechat/Whatsapp at +8615968087886; our staff will reply to you soon.

Our regular production time is around 25-35 days after receiving the deposit.

SuperAir is located in Ningbo and usually ships goods from Ningbo port.

Yes, we can help send goods to any city according to your request; better inform us in advance to check the additional transportation costs.

Yes, we can help to consolidate goods from all your suppliers and load them into the same containers in our warehouse. Our professional loading teams will load them into containers to avoid damage and save space.

Thank you for your trust. We are happy to help you consolidate all the orders. By cooperating with thousands of qualified factories in China, we can supply all your needs. If you have better-recommended suppliers, you can also introduce them to us, and we will purchase from them directly! 

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